Frequently Asked Questions

Opareta is a mobile app that helps mobile money agents digitize their operations. With Opareta, agents can benefit from faster transactions, comprehensive digital records, smart business reports, and affordable working capital loans.

We operate in a number of cities and towns in Uganda. Refer to the map below for details.

Any mobile money agent that meets the below criteria:

• Is above the age of 18 years
• Has a Ugandan National ID if they are Ugandan or a Passport if they are foreigners
• Has an android phone with android 6 and above. The Opareta App is only available on android devices
• Has been working with MTN, Airtel, or both for a period not less than 6 months

Please note that although any agent who meets the above criteria can use the app, Opareta will only lend to those located in areas where Opareta has a field team presence.

To download the Opareta app, please click on this link or go to Google Play Store and search for Opareta.

To create an account with Opareta, you need to first download the app and fill in your data to complete the registration process. The requirements for installing Opareta are:

• An Android phone (Version 6 and above)
• Phone must have GPS enabled
• Agent SIM card in the phone

1. Opareta app - Agents can use the app to run their mobile money business. This includes each of the following:
   • All transaction functionality available on the USSD menu (note - agent SIM card must be in the phone to perform transactions).
   • A digital ledger detailing all transactions (note - the ledger will reflect all transactions that take place on the phone, as long as the SIM card is installed).
   • Business reports summarizing key transaction and performance metrics (note - the reports will reflect all transactions that take place on the phone, as long as the SIM card is installed)
2. Mobile Money Loans - Agents can access short term loans to increase their mobile money float.

• Open the Opareta App
• Click on the Home Tab
• Select Agent Services
• Select Request Float Loan
• Fill in the Loan Amount and Payback Period
• Click on Request Loan

You are eligible for a loan after the following:

• Completed the KYC form
• Selected Owner in the KYC form (note - handlers are not eligible for Opareta loans)
• Transacted for one week on the Opareta app
• Conducted a minimum of 50 transactions on the app
• Have operated at the same address for a period not less than six months
• Have a physical or semi-permanent premises from where you operate the business

Agents initially qualify for a loan of up to UGX 250,000 for a period of 1 week. Agents can then access better loan terms (bigger sizes, longer tenors, and lower prices) as they demonstrate good repayment behavior.

Agents who complete all their loan payments can qualify for a next loan (standard terms and conditions apply). Based on their previous repayment behavior, they will fall within one of the following buckets:

1. Upsize - the agent qualifies for a larger loan. The agent must repay their previous loan on time to access a higher loan amount.
2. Same Size - the agent qualifies for a loan of the same size. If the agent repays within 125% of the contractual loan term (I.e. 2 days late for a 1 week loan or 7 days late for a 1 month loan), they can only get the same amount as the previous loan.
3. Downsize - the agent qualifies for a smaller loan loan. If the agent repays within 150% of the contractual loan term (I.e. 4 days late for a 1 week loan or 14 days late for a 1 month loan), they qualify for a loan up to 70% of the previous loan size.
4. Red Flag - the agent is unable to access Opareta loans for at least two weeks. If the agent has failed to repay within 150% of the contractual loan term, they will be red flagged and will not be able to access the loan program without conducting >100 transactions on the Opareta app over a two week period.

After the fourth loan, the agent can access loans in increments of up to UGX 1,000,000. The maximum loan amount the agent can borrow is UGX 3,000,000 for a maximum period of 8 weeks.

• Open the Opareta App
• Click on the Reports Tab
• Select Complete Your Profile at the top of the screen
• Take a photo of yourself. You can either take a selfie or ask someone to take a photo of you. Retake the photo if the first one is not clear. Click on continue
• Take a photo of the front and back of your National ID. Retake the photos if they are not clear. Note - the entire card must be visible in the photo (photos depicting partial cards will not be accepted)
• Confirm the details on the Personal Information page. Check that all the information is correct, then click on Save & Continue
• Fill in your Email address, Phone number and WhatsApp number
• Fill in the next of kin details - the relationship, full name and phone number. Then click Save & Continue
• Select the applicable telco network
• Fill in the Agent Number and Agent ID for the relevant telco network. Then click Save & Continue
• Select your role in the mobile money business. If you are a handler(employee) please provide the full name and phone number of the owner of the business
• Fill in the agent information - the type of business, level of education, how you learnt about Opareta, location. Then click Save & Continue
• Set your 6 digit PIN, then click Save & Continue
• Input the 6 digit PIN again to confirm and click on Confirm PIN
• You have completed your profile

You need to share all KYC documents requested when registering on the app. These documents include:

• A photo of your valid ID - both the front and the back.
  • Please note that we only accept original IDs. Photocopies of the ID are not accepted.
  • The ID provided should be of the agent who owns the mobile money business. We will not accept the ID of the handler or relatives of the agent.
• A photo of you, the agent
• Completed KYC questionnaire

Payments can be made by direct float transfer to the following mobile money agent account:

1. Open the Opareta app
2. Click on the Reports tab
3. Scroll down to the Loans section where you will see:
   • Loan balance
   • Next payment date
   • Weekly repayment amount

If you are unable to pay in-app, payments can be made by direct float transfer to the following mobile money agent account:

When the payment is late, the loan is listed as delinquent. This will impact your ability to qualify for the next loan. Opareta field agents will contact you to follow up on the payments and advise on the best way forward depending on your situation.

Opareta uses your KYC and transaction data to determine your eligibility for a loan.

Opareta needs permissioned access to Messages, USSD, Media, and Location in order to enable transaction functionality and represent transaction activity in the digital ledger and reports. Please note that Opareta cannot access your agent wallet. The app only records the cash inflows and outflows on the SIM card, rather than engaging with the wallet itself.